After production of your order all products are sent out via 24 hour courier, production times are between 2-3 days, all items are sent via a tracking system and require a signature on receipt so please ensure someone is available to sign.
Our aim is to have all orders dispatched and received by our customers within 5 working days of placement of order (UK Mainland). All orders outside of the UK Mainland will still be produced and dispatched within 2-3 working days but delivery times may vary dependant on your location and courier logistics.
We want happy, satisfied customers! We make all of our products to order, according to your specifications and so are unique to you. This means that items cannot be returned unless faulty.
In the unlikely event that goods are damaged in transit we will replace them free of cost. Likewise any goods supplied by ourselves which are faulty will be replaced free of charge.
Should you have a problem our aim is to deal with it fairly and efficiently please contact us immediately.
You will be notified asap of our decision regarding your complaint. We will notify you of our intended actions and the timescale to carry them out.