free postage on all orders over £50!!

Delivery & Returns

Delivery

After production of your order all products are sent out via 24 hour courier, production times are between 2-3 days, all items are sent via a tracking system and require a signature on receipt so please ensure someone is available to sign.

Delivery Times

Our aim is to have all orders received by customer within 5 working days of placement of order (UK Mainland). All orders outside of the UK Mainland will still be produced and dispatched within 2-3 working days but delivery times may vary dependant on your location and courier logistics.

Return Policy

We want happy, satisfied customers! We make all of our products to order, according to your specifications and so are unique to you. This means that items cannot be returned unless faulty.

In the unlikely event that goods are damaged in transit we will replace them free of cost. Likewise any goods supplied by ourselves which are faulty will be replaced free of charge.

Complaints procedure

Should you have a problem our aim is to deal with it fairly and efficiently please contact us immediately.

You will be notified asap of our decision regarding your complaint. We will notify you of our intended actions and the timescale to carry them out.

We have very few complaints and all are dealt with fairly but we regret that our decision in all matters is final.